Updates to the review posted by author:
Original review:
UPDATE: Please note that this complaint was written before the infomercial had a tiered buying structure. I tried to make a purchase when the first infomercail ran.
It's been almost a year since I placed my order and I still haven't received the product. The CEO of the company, Lane Murphy, had promised me by email over several months of correspondence to notify me when one would be available and offered me a huge discount for my patience. Needless to say, I'm still waiting... well, not really, you see, Lane Murphy was also a Vice President as Goldman Sachs and we know the kind of business they do. So it seems that some folks just move from one company to another and do what they do best. I think by these postings, you've probably figured out what that is. LOL
It's been almost a year since I placed my order and I still haven't received the product. The CEO of the company, Lane Murphy, had promised me by email over several months of correspondence to notify me when one would be available and offered me a huge discount for my patience. Needless to say, I'm still waiting... well, not really, you see, Lane Murphy was also a Vice President as Goldman Sachs and we know the kind of business they do. So it seems that some folks just move from one company to another and do what they do best. I think by these postings, you've probably figured out what that is. LOL
Mar 2, 3:26 PM
I would love to review the Jack Rack. IF I COULD GET IT! After ordering it 3 weeks ago and hearing nothing, I called customer service. I was treated very rudely by customer service and they told me that I wouldn't see the product for 8-10 weeks (they advertise 4-6) and I wouldn't get a shipping confirmation! Are you serious?! Not to m...ention it's $240+ for the basic product NOT the one they show you in the commercial. You have to spend at least another $100+ for the rest of it. I was willing to put up with that until I talked to customer service. If you aren't equipped to get a product out to the customer, don't sell it until you can. I'll find something else. I posted this on their Facebook page so that they would know the kind of service people are getting. Within minutes, it was removed and I was blocked from posting on their wall. 1289929
 Comments (9) |
| 1. Written by Gas Laws. on April 27, 2012 from laconia, new hampshire, US Nick.    |
| 2. Written by Desert Eagle on April 27, 2012 from laconia, new hampshire, US I would love to review the Jack Rack. IF I COULD GET IT! After ordering it 3 weeks ago and hearing nothing, I called customer service. I was treated very rudely by customer service and they told me that I wouldn't see the product for 8-10 weeks (they advertise 4-6) and I wouldn't get a shipping confirmation! Are you serious?! Not to m...ention it's $240+ for the basic product NOT the one they show you in the commercial. You have to spend at least another $100+ for the rest of it. I was willing to put up with that until I talked to customer service. If you aren't equipped to get a product out to the customer, don't sell it until you can. I'll find something else. I posted this on their Facebook page so that they would know the kind of service people are getting. Within minutes, it was removed and I was blocked from posting on their wall. 0 3Like thisDislike thisReport spamNext Review » Ads by Google Ask a Scam Investigator JustAnswer.com/Scam-Examiner A Fraud Examiner Will Answer Now! Questions Answered Every 9 Seconds. Truth About Annuities... SeniorAnnuityAlert.com Don't Buy An Annuity Till You Learn All The Pros & Cons In This Video. Comments (7) 1. Written by Gavin Henson. on April 27, 2012 from laconia, new hampshire, US Touch my pecks. Report 2. Written by Charlotte Church on April 27, 2012 from laconia, new hampshire, US 6511111111111111111111111 Report 3. Written by Military Vet on January 18, 2012 from bethesda, maryland, US I was interested in this product until I read these reviews. Thanks for the info guys. I will NOT order the Jack Rack. Report 4. Written by Jim N on January 13, 2012 from -, -, US I ordered the Jack Rack on line and then received my confirmation and order number by email. I called the same day to make sure they were giving me the 14.95 trial but they said my order wasn't logged in the system yet. I called for the next 5 days and it still wasn't in the system even though I had a confirmation/order number. They proceeded to have someone call me back a day or two later to ask what the issue was. When I explained it, they referred me back to customer service. I kept going in circles so I just quit. I wanted to try it but if the customer was that bad, I don't want to take a chance. Report 5. Written by Rob on December 24, 2011 from rockford, illinois, US I ordered the Jack Rack July 10, by September 21 they never offered a email call or anything to explain the delay, I had to contact them. December they charged my CC and on the 19th I received the pad kit in a box marked 1 of 2. I never received box 2 of 2. I called to ask what the other tracking number was, they say they shipped everything and they only have one tracking number, FedEx says they don't use the same tracking number on more than one box. I feel I got jacked alright. Ill wait a few more weeks for the other half to show up before disputing the CC charges and then I will contact the BBB and the Attorney General's Office to file complaints. Report 6. Written by Linda C. on July 27, 2011 from alexander, north carolina, US Customer Service was rude made me feel real bad the whole day Report Comments on Rude service, misleading ads • Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. |
3. Written by Gavin Henson. on April 27, 2012 from laconia, new hampshire, US    Touch my pecks. |
| 4. Written by Charlotte Church on April 27, 2012 from laconia, new hampshire, US 6511111111111111111111111 |
| 5. Written by Military Vet on January 18, 2012 from bethesda, maryland, US I was interested in this product until I read these reviews. Thanks for the info guys. I will NOT order the Jack Rack. |
| 6. Written by Jim N on January 13, 2012 from -, -, US I ordered the Jack Rack on line and then received my confirmation and order number by email. I called the same day to make sure they were giving me the 14.95 trial but they said my order wasn't logged in the system yet. I called for the next 5 days and it still wasn't in the system even though I had a confirmation/order number. They proceeded to have someone call me back a day or two later to ask what the issue was. When I explained it, they referred me back to customer service. I kept going in circles so I just quit. I wanted to try it but if the customer was that bad, I don't want to take a chance. |
| 7. Written by Rob on December 24, 2011 from rockford, illinois, US I ordered the Jack Rack July 10, by September 21 they never offered a email call or anything to explain the delay, I had to contact them. December they charged my CC and on the 19th I received the pad kit in a box marked 1 of 2. I never received box 2 of 2. I called to ask what the other tracking number was, they say they shipped everything and they only have one tracking number, FedEx says they don't use the same tracking number on more than one box. I feel I got jacked alright. Ill wait a few more weeks for the other half to show up before disputing the CC charges and then I will contact the BBB and the Attorney General's Office to file complaints. |
| 8. Written by Linda C. on July 27, 2011 from alexander, north carolina, US Customer Service was rude made me feel real bad the whole day |
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